We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
When you supply your personal details to The Shaftesbury Podiatry & Osteopathy Clinic (SPOC) they are stored and processed for 4 reasons:
1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
4. From time to time, we may wish to send you general health information in the form of articles, advice or newsletters.
You may withdraw this consent at any time – just let us know by any convenient method.
Why We Store Your Data (and How)
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored:
• on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.
• electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulation. Access to this data is password protected, and the passwords are changed regularly.
We may also have copies of letters sent to your GP or other agencies stored on our computers. These are all stored with a password unique to you.
Who Are We Going to Tell?
We will never share your data with anyone who does not need access unless we have your written consent.
Only the following people/agencies will have routine access to your data:
• The medical records service who store and process our files.
• Your practitioner(s) in order that they can provide you with treatment .
• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders
• Other administrative staff, such as our bookkeeper. Administrative staff will not have access to your medical notes, just your essential contact details.
• We also use a service called Infusionsoft to coordinate other messages, so your name and email address may be saved on their server, but they won’t hold any sensitive information.
Occasionally, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:
Tel: 01747 228081
Address: Shaftesbury Podiatry & Osteopathy Clinic, Unit 40 The Wincombe Centre, Wincombe Business Park, Shaftesbury, SP7 9QJ.
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
- We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties.
Cookies used on our sites
|COOKIE||WHAT WE USE THEM FOR|
|_UTMZ||THIS COOKIE STORES WHERE A VISITOR (YOU) CAME FROM. E.G. SEARCH ENGINE, SEARCH KEYWORD, LINK, ETC.|
|_UTMA||THIS COOKIE STORES EACH USER’S AMOUNT OF VISITS, AND THE TIME OF THE FIRST VISIT, THE PREVIOUS VISIT, AND THE CURRENT VISIT.|
|_UTMC, _UTMB||THESE ARE USED TO CHECK APPROXIMATELY HOW LONG A USER (YOU) STAY ON OUR SITE: WHEN A VISIT STARTS, AND APPROXIMATELY ENDS.|
|IS_RETURNING||THIS COOKIE IS USED TO COLLECT INFORMATION ABOUT HOW VISITORS (YOU) USE OUR SITE, ALL INFORMATION IS COLLECTED ANONYMOUSLY AND HELPS US INPROVE OUR SITE.|
|_ATUVC||THIS COOKIE LETS US INTEGRATE OUR SITE WITH SOCIAL NETWORKS, ALLOWING OUR USERS TO SHARE CONTENT OVER SOCIAL NETWORKS|
How to manage cookies
Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies provided by our site – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, or use the following on your particular browser.
- Click the orange Firefox button at the top of the window (Tools menu in Windows XP) and then click Options
- Select the Privacy panel
- From the history drop down select “Use custom settings for history”
- Un-check “Accept cookies from sites”
- Click OK
- Click on the wrench icon, within Chrome
- Select “Settings”
- Select “Under the Hood”
- Click “Content Settings” in the “Privacy” section
- Under the “Cookies” section select “Block sites from setting any data”
Internet Explorer 9
- Click the gear-wheel icon in the top right corner of the browser
- Click Internet Options
- Navigate to the Privacy Tab
- Set the slider to “High” or above
- Click OK to confirm
- Click the gear-wheel icon in the top right corner of the browser
- Click the “Privacy” icon
- Choose “Block cookies” as “Always”
- Close window
Please bear in mind that if you do this, certain personalised features of this website and others cannot be provided to you.
Third Party Cookies
|THIRD-PARTY COOKIES||WHAT THEIR COOKIES ARE USED FOR|
If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.